Legal
Booking, deposits, cancellations, medical fitness and safety terms for diving with La Bombona Diving.
These terms apply when you book a course, a dive or any other activity with La Bombona Diving. Booking with us means you accept them. If anything here is unclear, ask us before you book.
LA BOMBONA CO., LTD — TAT licence 44/00175 No. 384, Koh Sarai Subdistrict, Tambon Ko Tarutao, Mueang Satun District, Satun 91000, Thailand
Our dive centres:
Gili Trawangan operates under franchise with a locally registered company. Bookings for Gili Trawangan are made with that company; the operating details are available on request.
Most courses and dives are secured with a deposit, with the balance paid at the dive centre before your activity begins:
Some activities are paid in full online rather than by deposit. On Koh Tao this includes morning-boat fun dives, Sail Rock trips and night dives. The amount you are asked for at checkout is always the amount that applies.
Online payments are handled by our payment provider, tab.travel. We do not store your card details.
You can also book by WhatsApp or through the contact form on any location page. A booking is confirmed only once we have replied to confirm it.
Deposits are non-refundable. They hold your place, your instructor and your space on the boat, all of which we turn away other bookings to reserve.
If you need to move your dates, tell us as early as you can. We will do our best to move your booking to another date within the same season at no extra charge, subject to availability. This is a courtesy, not a right.
Money paid in advance for activities that are paid in full online is likewise non-refundable, but can be moved on the same basis.
Diving depends on weather and sea conditions. If we cancel a dive or a course day for weather, sea state, boat issues or any safety reason, you may choose to:
Safety decisions are made by the instructor or divemaster in charge and are final. We would rather lose a booking than push a dive that should not happen.
Before diving you must complete a medical questionnaire. If you answer “yes” to any question on it, you will need a doctor’s sign-off confirming you are fit to dive before you can get in the water. This is a certifying-agency requirement, not ours, and we cannot waive it.
Please check the questionnaire before you travel. If a condition means you will need a doctor’s approval, it is far easier to arrange at home than on an island.
If a medical condition prevents you from diving and you have not declared it, we cannot refund the booking. If you declare it in advance and it turns out you cannot dive, we will refund anything paid beyond the deposit.
You must not dive under the influence of alcohol or drugs, and you must tell your instructor about any medication you are taking.
Dive insurance is mandatory and is not included in our prices.
This is added at the dive centre. We strongly recommend you also hold your own travel insurance covering diving to the depth you will reach, as this cover is basic.
Minimum ages vary by course, starting at 10 for our entry-level options. Courses leading to certification have swimming requirements set by the certifying agency — for Open Water, a 200 m swim and a 10-minute float. Try Dive experiences have no swim test.
If you are unsure whether you meet the requirements, ask us first. We teach non-swimmers and nervous divers regularly and will tell you honestly what is possible.
Course prices cover the training, equipment, boat and certification for the course as described on its page. Certification is awarded when you have met the performance requirements — it is not guaranteed by payment alone.
If you need extra time or extra dives to meet a requirement, we will tell you what that involves and what, if anything, it costs, before proceeding.
Equipment is provided as part of your course or dive. Please treat it as you would your own. You are responsible for equipment lost or damaged through negligence, and we will tell you the replacement cost before charging anything.
We may refuse or stop an activity, without refund, if a diver is unfit to dive, under the influence, behaves unsafely, ignores a briefing, or puts themselves, other divers, staff or the reef at risk.
We sometimes photograph and film courses and dives, and may use those images to promote La Bombona Diving. Tell your instructor or email your location’s address if you would rather not appear, and we will not use images of you.
Diving carries inherent risks, which are explained in the briefings and in the paperwork you sign before diving. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited.
Tell us at the dive centre, while you are still with us — that is when we can actually fix something. If it is not resolved, email the address for your location above and we will reply.
Bookings with LA BOMBONA CO., LTD are governed by the law of Thailand. Bookings for Gili Trawangan are governed by the law of Indonesia.
We may update these terms. The version published here when you book is the one that applies to your booking.
